The future of multichannel retailing lies in ultra-personalization. Ten years ago multichannel retailing was such a complicated process that it simply wasn’t...
Tag - customer service
The future of contact centers is AI. Whether it’s your job or you’re just getting in touch to solve a problem, nobody really seems to enjoy dealing with...
CRM or customer relationship management used to amount to little more than remembering a client’s name(bonus points if you remember the kid’s names) and...
Chatbots or simply bots have been garnering a lot of media attention in recent years. Whether it’s trying to answer life’s great questions or simply changing...