Recently, there have been multiple reports suggesting that a major part of the human workforce is set to be replaced by machines and automations in years to...
Tag - artificial intelligence
The future of the help desk lies in personalization and automation. The help desk or service desk once consisted of a single man or woman, a telephone, and a...
The future of contact centers is AI. Whether it’s your job or you’re just getting in touch to solve a problem, nobody really seems to enjoy dealing with...
Few topics are quite as polarizing as the future of publishing. On one side, you have your diehard print fans who assure us the medium will be around...
Last year there was a lot of buzz surrounding the growth of digital advertising with most estimates stating it would top $100 billion by the end of the year...
Although it didn’t always require social media, smartphones, and selfies, influencer marketing has been around for 100s of years in one form or another. Here...
Google AdWords is almost 18 years old at this moment. In that time, it has become the standard for keyword-based advertising. However, when it comes to the...
CRM or customer relationship management used to amount to little more than remembering a client’s name(bonus points if you remember the kid’s names) and...
Content marketing is a strategy that involves using blog posts, videos, emails and other web content to attract and retain customers. It’s a relatively new...
Most people assume (I know I did) that the idea which became Google was a plan to make a better search engine. However, the search engine was actually the...